How does the SMASH Mail subscription and billing work?

SMASH Mail offers a monthly plan with no commitment and an annual plan that renews automatically on its anniversary date. Both plans renew automatically and can be adjusted at any time from your account dashboard, with prorated billing when mailboxes are added mid-period.

Monthly or annual

• Monthly: no commitment, cancellable anytime, billed every month.
• Annual: one-year commitment, billed once a year, renews automatically on the anniversary date.

All mailboxes on the same subscription follow the same billing type: you cannot mix monthly and annual mailboxes, and any new mailbox created on an annual subscription is automatically attached to it.

Cancellation and switching plans

• On monthly, cancellation takes effect before the next billing date.
• On annual, the commitment remains due until the end of the period, even if you cancel.
• You can switch plans at any time: switching to annual applies at the next billing cycle, while switching to monthly takes effect on the anniversary date of the current annual period.
• To stop your subscription, unsubscribe the users who no longer need a mailbox, then adjust your capacity: once no license is active, the subscription stops and is no longer renewed.

Billing and refunds

The price of a mailbox added mid-year is prorated until the next anniversary date. No refunds are offered for periods already committed to, particularly on annual plans.