Question 1

How to create a SMASH account?

Accepted Answer

Creating a SMASH account is quick and entirely online. Just fill in your organization's details, confirm your email address, and you get immediate access to your services. Once your account is activated, you can log in to the secure portal to reach the marketplace and your applications (mail, drive, DNS...). Creation steps Create your account - click "Create my account" from the signup page. Fill in your details - complete your organization's profile along with your personal information. Confirm your email address - click the link received by email to activate your account. Access your services - your account is ready, you can log in to the SMASH portal.

Question 2

How do I sign in to my SMASH services?

Accepted Answer

You sign in to all your SMASH services from the secure login portal, available at app.smash.mc. Once authenticated, you get access to the applications and services you're authorized for: marketplace, mail, drive, DNS, etc. You can use your credentials on as many devices and browsers as you like. Login portal and marketplace The login portal lets you authenticate and access your applications. The marketplace is the space where you discover, subscribe to, and manage your services. Access to the marketplace is managed independently from other services: depending on your rights, you may have access to only certain applications, or to the marketplace as well. Signing in from multiple devices You can log in from different devices and browsers using the same credentials, with no particular restriction. One account at a time per browser Within a single browser, however, only one authentication session is active at a time. If you have several SMASH accounts — say the external account you subscribed with and the work address you created for yourself — you cannot simply open a second tab and sign in with the other one: the second set of credentials would replace the first. To use both in parallel, add your second account from the webmail instead of signing out. See I created an email address for myself, how do I sign in to it?

Question 3

I created an email address for myself, how do I sign in to it?

Accepted Answer

This is the most common situation: you created your SMASH account with a personal address, then created a work address for yourself. You now have two separate accounts — the one that administers the marketplace, and the one that owns the mailbox. The simplest way to move between them is to add the second account inside the webmail, without ever signing out. Why they are not the same credentials The account you subscribed with and the work address you just created are two separate accounts, each with its own credentials. The first handles the subscription, billing and users. The second owns the mailbox. That is expected — and it is also what lets you keep marketplace access on the day you hand the mailbox over to someone else. The right way: add the account in the webmail From the marketplace, open the Mail page and find your new address in the user list. Click "Activate mailbox" next to its status. The webmail opens in a new tab and asks for that address's credentials, already filled in. Enter the code you received by SMS. You can also do it from the webmail itself: open your account menu at the top, then "Add account". Either way, both accounts coexist: you switch between them from that same menu, and your marketplace session stays open. If you only want to try it out Open a private browsing window and sign in to the webmail with the new address. Your usual session is untouched, and everything disappears when you close the window. Handy for checking that the mailbox works without changing anything in your setup. As a last resort: signing out You can always sign out and sign back in with the other account. It is the least convenient method: you lose marketplace access for as long as you are signed in with the mail address, and you have to repeat the operation to get back. About sessions Within one browser, only one authentication session is active at a time. That is why you cannot simply open a second tab and sign in with the other account: the second set of credentials would replace the first. The webmail's account switcher exists precisely to work around that limit. See also I created a mailbox, why does it say "Activating"? I received a code by SMS, how do I access my mailbox?

Question 4

Why can't I sign in to my account?

Accepted Answer

Several reasons can explain why you cannot sign in even though you have a SMASH account: an account that isn't activated yet, access disabled by an administrator, or incorrect credentials. If in doubt, contact your organization's administrator or our support team. Possible causes Your account hasn't been activated yet - you haven't entered the activation code received by email. Your access has been disabled by an administrator of your organization. Your credentials are incorrect. You haven't received the activation email First check your spam folder. If you still can't find it, you can request a new one or contact support.

Question 5

How to reset my forgotten password?

Accepted Answer

If you've forgotten your SMASH password, you can reset it in a few minutes from the login page. An email containing a regeneration link is sent to you so you can set a new secure password, without needing to contact support. Reset steps Click the "Forgot password" link on the login page. An email containing a password regeneration link is sent to you. Open the email, click the link, and enter the verification code you received. Set a new secure password and confirm your choice. You can then log back in with your new password.

Question 6

How to secure my SMASH account?

Accepted Answer

SMASH has chosen 100% local authentication to guarantee the confidentiality of your data and avoid any transmission to big tech companies. Signing in through third-party services (Google, Apple...) is therefore not available, but login via MConnect will soon be offered as a secure, privacy-friendly alternative. Best practices Use a long and unique password. Never share your login credentials. Regularly check your WHOIS information. Signing in with Google, Apple, etc. This option is not available at SMASH, by choice, for privacy reasons. A login option via MConnect will be available soon.

Question 7

How to add a user to my organization?

Accepted Answer

You can add a new user to your organization from Administration > Users, by clicking "Add a user". Enter their email address and main details. How they receive their credentials depends on the service: by SMS for a SMASH mail address, by email in every other case. Adding a user Go to Administration > Users. Click "Add a user". Enter their email address and main details. They receive their credentials and can sign in. How the user receives their credentials For a SMASH mail address, an access code is sent by SMS to the phone number you entered. That is why the number is required: their mailbox does not exist yet, so we cannot write to that address. Double-check the number before confirming. For other services, the user receives an activation email at their address, letting them set their password. The next step, easily missed Creating the user is not enough: a mailbox only really exists once its owner has signed in to the webmail for the first time. Until then, the address shows the "Activating" status and receives no mail. The "Welcome message" button next to the user's name prepares a ready-made message — their address, the webmail link and what to do — that you can pass on however you like. See I created a mailbox, why does it say "Activating"? If you are creating the address for yourself, see I created an email address for myself, how do I sign in to it? Editing a user's information At any time, you can edit a user's information (first name, last name, phone, status, avatar) from the user list, by clicking the edit icon.

Question 8

How to manage a user's roles and service access?

Accepted Answer

Activating or deactivating a user controls their access to the login portal, while access to each service (marketplace, DNS, mail, drive...) is managed independently. A user can therefore have access to only certain services, based on your organization's needs. Activating or deactivating a user Active user - they can log in to the login portal and access the services assigned to them. Deactivated user - they can no longer log in, even though their account still exists. This lets you temporarily block access without deleting the account. Assigning access to a service Marketplace - access is managed directly from the Users panel, by enabling or disabling the corresponding right. Other services (DNS, mail, drive...) - first subscribe to the service for your organization, then grant or remove access for each user from the relevant service section. Each service is managed independently, letting you adjust access based on each user's needs.

Question 9

How to deactivate or delete a user?

Accepted Answer

Deactivating a user temporarily blocks their login without touching their account, while deleting them permanently removes them from your organization. Before any deletion, you must remove all service assignments linked to that user, to keep subscriptions consistent. Deactivating vs. deleting: what's the difference? Deactivating a user - they can no longer log in, but their account and assignments remain visible. Deleting a user - their account is removed from the organization, and they lose all access to services and the portal. Before deleting First remove the assignment of all services linked to the user. This step is required to keep subscriptions consistent. Special cases A deleted user can be re-invited with the same email address: they will receive a new activation email. If you are the last user in the organization, you cannot be deleted. You can keep your access, or delete the entire organization if no service or user is still active.

Question 10

How to delete my organization?

Accepted Answer

Deleting your organization is a final and irreversible action. It results in the deletion of all data linked to the organization, the cancellation of active subscriptions, and the removal of all access to services. You are immediately signed out and will no longer be able to log back in to this organization. What happens during deletion All data linked to the organization is deleted. All active subscriptions are cancelled. All access to services is permanently removed. You are signed out immediately and can no longer log back in to this organization. Steps to delete your organization Go to Administration > Users. For each user, remove access to all services they are assigned to. Delete all users, except for the account you're currently logged in with. Once you're alone in the organization, go to Administration > My organization. Click "Delete my organization" at the top of the page and confirm the operation. Once confirmed, this deletion cannot be undone.

Question 11

What happens to my subscriptions after my organization is deleted?

Accepted Answer

Before you can delete your organization, you must remove the assignment of all services for every user yourself. Once these services are removed, the associated subscriptions are cancelled - with no refund for periods already paid, including on a prorated basis. Subscription cancellation Subscriptions linked to removed services are automatically cancelled as part of the organization deletion process. Refund policy Periods already paid do not lead to any refund, including on a prorated basis. We recommend carefully reviewing your subscriptions before finalizing the deletion.

Question 12

Can I get support before deleting my organization?

Accepted Answer

Since deleting an organization is final and irreversible, our team can support you before you proceed if you have any doubts. We also recommend making sure your important information and documents have been backed up before continuing. How to reach us Via the dedicated form on smash.mc. By email directly at contact@smash.mc. Our team is here to help you check what needs to be kept before any permanent deletion.

Account & Security