Question 1

What payment methods are accepted?

Accepted Answer

Access to the SMASH marketplace is entirely free: you can create an account, explore services, and manage your workspace at no cost. Only the services you choose to subscribe to (DNS, Mail, Drive, etc.) are paid, and all our subscriptions are commitment-free. Available payment methods Credit cards - CB, Visa, Mastercard. Over 114 currencies accepted, for a smooth experience wherever you are. Bank transfer - this option will be available soon for even more flexibility. Trying before subscribing We don't offer a free trial on paid services, but you can subscribe and cancel freely at any time. If you'd like to try a service before subscribing, our team can offer you a personalized demo - feel free to get in touch.

Question 2

Are my payments secure?

Accepted Answer

Yes. All payments made on SMASH are processed by secure payment providers, compliant with current industry standards. Your banking data is encrypted and never stored directly on the SMASH platform. What SMASH guarantees Payment processing is handled by secure providers, compliant with industry standards. Your banking data is encrypted end to end. SMASH never stores your credit card information directly on its platform.

Question 3

What happens if a payment fails, and can I get a refund?

Accepted Answer

If a payment fails, you are notified by email and invited to update your payment method from your customer area. As a general rule, no refund is automatic for a service already performed or a subscription already started. If a payment fails You are notified by email as soon as a payment fails. Update your payment method from your customer area to resolve the situation. Without resolution, the affected service may be temporarily suspended. Refund conditions No refund is automatic for a service already performed or a subscription already started. For .MC domain names: you have a legal period of 7 days from the conclusion of the contract to exercise your right of withdrawal, in writing. This right can no longer be exercised once Smash begins the registration process, which is immediate and irreversible. If the registry (NIC Monaco) refuses to register a domain name, the contract has no effect: Smash fully refunds the amounts paid, or, at your request, resubmits a compliant request at no additional cost. For other services and subscriptions, refund conditions may vary depending on the specifics of the contract. In all cases, any refund granted is confirmed by email.

Question 4

What subscription plans are available?

Accepted Answer

Available subscription plans vary depending on the SMASH product. SMASH DNS is only offered as an annual subscription, while SMASH Mail and SMASH Drive are currently only available as monthly subscriptions. Available plans SMASH DNS - annual subscription only. SMASH Mail and SMASH Drive - monthly subscription only, for now. Coming soon An annual plan is being developed for our monthly subscriptions, to offer attractive discounts to users ready to commit long term. Stay tuned - we'll keep you informed as soon as these new options become available.

Question 5

How do I subscribe, and when am I charged?

Accepted Answer

Subscribing to a SMASH service (DNS, Mail, Drive, etc.) is done directly from the marketplace. Payment is charged immediately upon subscription, then renewed automatically according to the chosen billing cycle. When am I charged? Payment is processed immediately when you subscribe to a service. For subscriptions, subsequent renewals are charged automatically according to the chosen billing cycle (monthly or annual). Commitment-free All our subscriptions are commitment-free: you can subscribe and cancel freely, at any time, from your customer area.

Question 6

How do I change my subscription (upgrade or downgrade)?

Accepted Answer

You can increase or reduce your subscription plan at any time from your customer area. Handling differs depending on the direction of the change: an upgrade applies immediately on a prorated basis, while a downgrade takes effect at the next billing date. Upgrading your subscription To increase your capacity, simply subscribe to the corresponding plan and complete payment. The new capacity is added immediately, and the amount charged corresponds to the prorated remaining time until your next billing date. Example: your subscription starts on September 1st. On September 15th, you upgrade to a higher plan: you only pay the difference for the period from September 15th to 30th. Starting October 1st, billing switches to the full rate of the new plan. Downgrading your subscription To reduce your plan, the change takes effect at the next billing date. Until then, you continue to enjoy your current capacity. Example: your subscription starts on September 1st with three users. On September 15th, you request a downgrade to two users: your capacity remains unchanged until September 30th. Starting October 1st, the new plan and its billing take effect.

Question 7

Is my subscription renewed automatically?

Accepted Answer

Yes, your subscription renews automatically at each billing date. You don't need to do anything as long as your credit card is valid: you'll receive a confirmation email as soon as your new invoice is available. How it works Renewal is automatic at each billing date. A confirmation email is sent to you as soon as the new invoice is available. If a payment issue occurs (expired card, insufficient funds…), you'll be notified so you can update your payment information and avoid any service interruption. You can manage or cancel your subscription at any time from your customer area.

Question 8

How do I cancel my subscription?

Accepted Answer

All SMASH subscriptions are commitment-free: you can cancel them freely, at any time, directly from your customer area. Cancellation is simple and requires no action from support. How to cancel Go to your customer area to manage or cancel your subscription at any time. Cancellation involves no additional fees: our subscriptions are commitment-free. Good to know Periods already paid are not refunded, including on a prorated basis. We recommend carefully reviewing your subscription before cancelling, especially if you're also considering deleting your organization.

Question 9

Where can I find and download my invoices?

Accepted Answer

You can find your invoices directly in your SMASH Marketplace account if you have an Administrator role. As soon as an invoice is available, you receive a notification email inviting you to view it. Where to find them Go to My Organization > Billing from your SMASH Marketplace account. This access is reserved for users with the Administrator role. Each available invoice can be downloaded as a PDF. After deleting your organization Before deleting your organization, we recommend downloading your invoices, as access to the management area will be closed after deletion. In compliance with legal obligations, some invoices may be retained by SMASH for accounting or regulatory purposes, without the possibility of modification and in accordance with confidentiality rules.

Question 10

How do I update my billing information?

Accepted Answer

You can update your billing information at any time from your customer area, in the Administration > Billing > Billing Information section. Future invoices will automatically be sent to the address registered by default. How to update it Go to Administration > Billing > Billing Information. Update the desired information; changes are saved immediately. Billing address Invoices are sent to the billing address registered by default in your customer area. You can change it at any time from the same section: future invoices will then be sent to the new address.

Payments