Question 1

What is SMASH Transfert?

Accepted Answer

SMASH Transfert lets you send files through a download link. You add your files, SMASH Transfert gives you a link, and your recipients download the files with that link, without an account and from any country. You can use it in two ways: for free and without an account on transfert.smash.mc, or with SMASH Drive, in the "Transfers" section. Free, no account On transfert.smash.mc, anyone can send up to 15 files or whole folders, 50 MB in total, for 1 to 7 days. You are asked for neither an account nor an email address: at the end of the transfer, the page shows the link, and you pass it on to your recipients yourself. Creating a free transfer requires a connection located in France or Monaco. Your recipients, on the other hand, can download the files from any country. See How do I send files for free? With SMASH Drive If you have access to SMASH Drive, SMASH Transfert is included, with no separate subscription: you will find it in the Drive's "Transfers" section. There you can: send up to 500 files and 20 GB per transfer, folders included, for 1 to 30 days; email the link from your own mailbox; track downloads, extend or revoke a transfer; receive files, through upload links that you give to your contacts. See Who can use SMASH Transfert with Drive, and where do I find it? In both cases The sending page sums it up in one sentence: "Encrypted, scanned, and deleted when they expire." Encrypted: your files and their names are encrypted on our servers, with a key of their own for each transfer; Scanned: an antivirus checks every file, up to 2 GB, before it can be downloaded; Hosted in Monaco: the files are kept in Monaco, on the sovereign Monaco Cloud; Deleted when they expire: on the chosen date, the link stops working and the files are erased. To choose between the two, see Free or with SMASH Drive: what's the difference?. For security details, see Are my files safe? Did you receive a link? You need neither an account nor an app: open the link and download the files. See How do I download the files someone sent me?

Question 2

Free or with SMASH Drive: what's the difference?

Accepted Answer

Free transfers suit small, occasional sends; with SMASH Drive, SMASH Transfert is included and allows up to 20 GB per transfer. The free service, with no account, is limited to 15 files and 50 MB. SMASH Drive, with no separate subscription, adds download tracking, extensions and the option to receive files. Free, no account, on transfert.smash.mc Size: at most 15 files and 50 MB in total per transfer; Folders: yes, with their subfolders; Duration: 1 to 7 days (7 by default), with no extension and no deletion before the expiry date; Sharing: a link to copy, shown only once; no email is sent, you pass the link on yourself; Tracking: none; Receiving files: no; File types: programs, scripts, installer packages, disk images and web pages are refused; Number of transfers: 5 per day and per connection; Country: creating a transfer requires a connection located in France or Monaco, without a VPN. See How do I send files for free? With SMASH Drive, in the "Transfers" section Size: at most 500 files and 20 GB per transfer; Folders: yes, with their subfolders; Duration: 1 to 30 days (7 by default), with "Extend" by 1, 3, 7, 14 or 30 days, up to 30 days after sending; "Revoke" stops a transfer at any time; Sharing: "Copy link" from your list of transfers, while the transfer is active, or "Send by email" from your own mailbox; From the Drive: "Send with Transfert" sends a copy of files or folders from your Drive; Tracking: the number of downloads, an email at the first download and a reminder 2 days before the expiry date; Receiving files: yes, with upload links; File types: no type is refused; Space: 20 GB, shared between your ongoing and active transfers and the files you receive; Country: no restriction on creating a transfer. On transfert.smash.mc, the "Sign in" link at the top of the page takes you straight to your "Transfers" section. See Who can use SMASH Transfert with Drive, and where do I find it? In both cases your recipients download without an account, from any country; you can protect the transfer with an optional password; the files are encrypted, scanned by an antivirus (up to 2 GB per file) and hosted in Monaco; on the expiry date, the link stops working and the files are erased. How much does it cost? Free transfers cost nothing. With SMASH Drive, SMASH Transfert comes with your Drive access: there is no separate subscription. If your SMASH account has no Drive access, ask your organization's administrator for it.

Question 3

How do I send files for free?

Accepted Answer

On transfert.smash.mc, drag your files or folders in, or click "browse", choose the duration, click "Transfer", then copy the link shown at the end and pass it on to your recipients. This link is shown only once, and you are asked for neither an account nor an email address. Before you start a free transfer holds at most 15 files and 50 MB in total; to send a folder, with its subfolders, drag it onto the area or, on a computer, click "Add a folder": each of its files counts towards the 15; some file types are refused (programs, scripts, web pages…): see Why is my free transfer refused?; you can make 5 free transfers per day and per connection; creating a free transfer requires a connection located in France or Monaco; your recipients, on the other hand, download from any country. Step by step Open transfert.smash.mc. Drag your files or folders onto the "Drag your files or folders here" area, or click "browse" to pick files; on a computer, "Add a folder" picks a whole folder. They are listed below the area, with their total size; a file that can't be sent is flagged there, with the reason. A cross lets you remove a file, or a whole folder. In "Expires in", choose how long the link will stay valid: 1 to 7 days (7 by default). If you like, enter a "Password". It is optional and must be 6 to 256 characters long. As the page puts it: "Share it with the recipient separately, not with the link." Click "Transfer". Sending a folder A folder goes with its subfolders: your recipients find the files organized just as they are on your side, and "Download all" gives them a ZIP archive that keeps this structure. Empty subfolders are not sent. While a large folder is being read, the page shows "Reading folder “Photos”…", and the transfer can only start once the reading is done. each file in the folder counts towards the 15: a folder of 12 files takes 12 places; a folder that exceeds the places or the size left is refused as a whole, with a message giving the figures, for instance "“Photos”: 40 files, room for 12 more."; a file of a refused type, or with an invalid name, is left out and named; the rest of the folder is added; the files your system puts in folders on its own (.DS_Store, Thumbs.db, desktop.ini…) are ignored, without a message; below the area, a folder takes a single line, with its number of files and its size; you remove the whole folder, not a single file. Every message and its cause: see Why is my free transfer refused? While the transfer runs The page shows "Sending…", the progress and the time left, with this reminder: "Keep this page open." Closing or reloading the page would stop the transfer: your browser asks you to confirm first. If your connection drops, the message "Connection lost: resuming automatically as soon as it is back." appears: the transfer picks up where it left off on its own. To stop everything, click "Cancel": "Transfer cancelled: nothing was shared." Copying the link At the end, the page shows "Sent.", the number of files, their size and the expiry date, then the download link. Click "Copy": the button changes to "Copied". Paste the link into a message to your recipients: an email, a chat, and so on. This link is shown only once. SMASH Transfert only keeps a fingerprint of it and can't give it back to you: if you leave the page without copying it, it is lost. Until you have copied it, your browser asks you to confirm before leaving the page. No email is sent, neither to you nor to your recipients: it is up to you to pass the link on to them, and the password some other way (a phone call, a text message…). The link is "Active once the antivirus scan is complete." If your recipients open it before then, they see "Scan in progress", and their page updates itself. To send more files, click "New transfer". After the transfer A free transfer can't be extended or deleted: the link works until the chosen expiry date, then the files are erased. See How long do files stay available? If the transfer fails "The connection was lost and the transfer could not resume. Check your connection, then try again.": your files are still selected, click "Try again"; "The connection dropped at the last moment: the link could not be retrieved. Start the transfer again.": click "Start the transfer again"; for any other message, see Why is my free transfer refused? For larger transfers or download tracking, see Free or with SMASH Drive: what's the difference?

Question 4

Why is my free transfer refused?

Accepted Answer

The message shown on the page tells you why the transfer can't go. The most common causes: a connection located outside France and Monaco, or going through a VPN; the 5 free transfers of the day already used; a file of a refused type, or more than 15 files or 50 MB. Your connection "Free transfers are available from France and Monaco only." Creating a free transfer requires a connection located in France or Monaco. Your recipients, on the other hand, download from any country. If you are abroad and your recipient subscribes to SMASH Drive, the page suggests another way: "Is your recipient a SMASH subscriber? Ask them for an upload link: it works from any country." See I received an upload link: how do I upload my files? "Free transfers are not available from your network: your connection seems to go through a hosting provider, a server or a VPN. Turn off your VPN or switch connection, then try again." Free transfers don't accept connections that go through a VPN or through a hosting provider's servers. Turn off your VPN, or use another connection, then click "Try again". "The origin of your connection could not be checked. Try again in a few minutes." SMASH Transfert could not tell where your connection comes from and, when in doubt, refuses to create the transfer. Wait a few minutes, then click "Try again". "Free transfers are not available from your connection." SMASH has blocked free transfers from this connection, for instance following abuse. Today's transfers "You have used your 5 free transfers for today. You can send again from …" (or "… tomorrow."). Free transfers are limited to 5 per day and per connection: wait until the time shown. The "Discover SMASH Drive" button presents SMASH Drive, with which SMASH Transfert has no such limit. The service "The free service is at capacity right now. Please try again later." The free service is receiving too many transfers right now: neither your connection nor your files are the cause. Try again a little later: your files stay selected. "The anti-robot check did not succeed. Please try again." Before each transfer, your browser runs a short check on its own, without asking you anything. Click "Try again"; if the message comes back, reload the page or try another browser. Your files Before anything is sent, a file that can't go is flagged below the drop area, with its name and the reason; the other files stay selected. "file type refused (program, script, web page, installer package or disk image)": see the list below; "file name refused (too long or invalid character), rename it": shorten the file name or remove special characters from it; "at most 15 files per transfer": remove some files, or make several transfers; "exceeds 50 MB in total": the file would take the whole transfer over 50 MB. Your folders A folder is checked as soon as you add it; if something is wrong, a message naming it appears below the drop area. Depending on the case, the whole folder is refused, or only some of its files are left out. "“Photos”: 40 files, room for 12 more." (or "… no room left."): each file in a folder counts towards the 15, and this folder holds more files than there are places left. Remove some files from your selection, spread the folder over several transfers, or compress it into a ZIP file, which counts as a single file; "“Photos”: 72 MB, 31 MB left.": the folder would take the whole transfer over 50 MB. Remove some files from your selection or from the folder, or make several transfers; "“Project”: script.sh left out (type not allowed).": this file of the folder is not added; the rest of the folder is. Beyond 3 files left out, the message names 3 and counts the others ("and 4 other files"). The reason can also be "invalid name": remove the folder, rename the file or folder at fault on your computer, then add the folder again; "“Photos”: invalid folder name. Rename the folder, then add it again.": the name of the folder itself is refused (too long or invalid character), and the whole folder with it. Rename it on your computer, then add it again; "“Photos”: more than 10,000 files, it cannot be added.": the folder holds too many files for the page to read it. Put the files you need in a smaller folder, or make several transfers; "“Photos”: no files to send.": the folder holds no file that can go. It is empty (system files such as .DS_Store don't count), or all its files were left out. For a folder chosen with "Add a folder", the message may not name it: "The chosen folder contains no files to send."; "“Photos” could not be read.": your browser could not read the folder's contents. Add it again; if the message comes back, try "Add a folder", or another browser; "“Photos”: a folder with this name has already been added.": another folder with the same name is already in the transfer; so as not to mix their files, the second one is refused. Rename one of them on your computer, or send them separately. The same folder added twice, on the other hand, is simply ignored; "Remove the folder “Project”, delete this file from your device, then add the folder again.": this sentence follows the message about a file of a refused type (see below), when that file, detected by its content during the transfer, is in a folder; the first sentence names it, with its path. Since you can't remove a single file from a folder, click "Change the files", remove the folder, delete the file from your device, then add the folder again. Refused file types To limit the spread of malware, free transfers refuse these families of files: Windows programs and components: for example .exe, .dll, .scr and .lnk shortcuts; scripts: for example .bat, .ps1, .js, .sh; installer packages: for example .msi, .apk, .dmg, .jar; disk images: .iso, .img, .vhd, .vhdx; web pages: for example .html, .htm, .mht, as well as .svg images. A file is recognized by its extension, but also by its content: a program renamed to .pdf is detected during the transfer, and the whole transfer is then refused, with the message "One of your files is of a refused type (program, script, web page, installer package or disk image). Remove it, then try again." (or the name of the file at fault). Click "Change the files", remove the file (or its folder, see "Your folders" above), then start the transfer again. An ordinary ZIP archive is accepted: its contents go through the antivirus. With SMASH Drive, no file type is refused: see Free or with SMASH Drive: what's the difference? An infected file The antivirus scans the files right after the transfer. If it recognizes a malicious file, the whole transfer is refused: its files are deleted, and the link leads to the "This link is no longer available" page. Since free transfers don't ask for your email address, you are not notified: your recipient is the one who sees this message. Other messages The button shown with these messages starts the transfer again, with the same files. "Too many requests in a short time. Wait a moment, then try again.", "Storage is temporarily unavailable. Try again in a few minutes." or "An unexpected error occurred. Please try again.": wait a little, then click "Try again"; "The server closed this transfer, which cannot resume. Start it again.": click "Start the transfer again".

Question 5

How do I download the files someone sent me?

Accepted Answer

Open the link you received, then click "Download all" to get everything in a ZIP archive, or click a file's download button to take just that one. You need neither an account nor an app, and the link works from any country. SMASH Transfert is SMASH's file transfer service, hosted in Monaco: the person who wrote to you uploaded files there for you, and the link lets you download them until its expiry date. What the page shows the number of files sent to you; the sender: for a free transfer, "SMASH Transfert" and "Free transfer"; for a transfer made with SMASH Drive, the name of the person or of their company, then "via SMASH Drive"; the list of files, with their size; a folder fits on a single line: click it to see what it contains; the link's expiry date, "Expires on …". Downloading One file: click the download button at the end of its line. All files: click "Download all", followed by the total size. You get a ZIP archive that keeps the transfer's folders. The files land wherever your browser saves downloads, usually the Downloads folder of your computer or phone. File badges "Scan in progress": the antivirus is still checking the files. The page explains: "The antivirus is checking the files. They can be downloaded as soon as the scan ends; this page updates itself." Leave it open for a few moments. "Scanned": the antivirus has checked the file. "Not scanned: too large": the file is too big to be scanned, as the antivirus checks files up to 2 GB (only transfers made with SMASH Drive can contain such files). You can download it, but stay careful, especially if you don't know the sender. "Removed": the file was set aside, for instance because the antivirus found it dangerous. It stays in the list, but it can't be downloaded and isn't in the ZIP archive. If the transfer is password protected The page shows "Password protected", with the number of files and their size; their names only appear once the transfer is unlocked. Type the password the sender gave you, usually by some other way than the link, in the "Password" field. Click "Unlock". If it is wrong, the message "Incorrect password." appears. After 5 failed attempts, the page says "For your security, each new attempt goes through a quick check.": the check runs on its own, and the button then reads "Security check…". If the attempts go on, the page shows "Too many attempts: try again later." (or how long to wait): ask the sender for the right password. Once the transfer is unlocked, your access lasts 10 minutes. After that, the page asks for the password again: "Your access has expired. Enter the password again." "This link is no longer available" The page adds: "It may have expired or been removed. Ask the person who sent it to you for a new link." The link may have reached its expiry date, been stopped by the sender, been removed by SMASH or refused by the antivirus. In every case, its files are no longer available: only the sender can send them to you again, with a new link. If you land on "Page not found", the link is probably incomplete: "If you received a download link, check that it was copied in full." Something wrong with the transfer? Below the list of files, the page offers "Something wrong with this transfer? Report abuse". See How do I report an abusive transfer? To find out how long the files stay online, see How long do files stay available?

Question 6

How long do files stay available?

Accepted Answer

For as long as the sender chose: 1 to 7 days for a free transfer, 1 to 30 days for a transfer made with SMASH Drive. On the expiry date, the link stops working and the files are erased. The download page shows the date: "Expires on …". Free transfer 1 to 7 days, chosen in "Expires in" (7 by default); the transfer can be neither extended nor deleted before its expiry date. With SMASH Drive 1 to 30 days, chosen in "Expires after" (7 by default); "Extend" adds 1, 3, 7, 14 or 30 days, up to 30 days after sending; an email reminds you of the expiry date 2 days beforehand, except for a transfer of 2 days or less; "Revoke" stops the transfer before its expiry date: the link stops working at once and the files are deleted. See How do I track, extend or revoke a transfer? Files received through an upload link an upload link stays open for 1 to 30 days (7 by default); uploaded files are kept for 30 days after their antivirus scan, with no extension possible; to keep them longer, download them or save them to your Drive. See Where do I find received files and how do I save them to Drive? On the expiry date the link stops working: anyone who opens it sees "This link is no longer available"; the files are erased, and SMASH can't recover them; a revoked transfer, or a refused one (for instance because of an infected file), is erased at once, without waiting for the expiry date. SMASH Transfert is there to deliver files, not to store them: always keep your originals. If you are the recipient, download the files before the date shown.

Question 7

Are my files safe?

Accepted Answer

Your files and their names are encrypted, with a key of their own for each transfer, scanned by an antivirus and hosted in Monaco, on Monaco Cloud. One rule to keep in mind: anyone who has the link, and the password if there is one, can download the files. Encryption In transit: exchanges between your browser and SMASH Transfert go through an encrypted connection (HTTPS). On our servers: each transfer has its own key; the files and their names are encrypted as soon as they arrive. During a free transfer, the page reminds you: "Encrypted while sending, scanned at the end". Not end-to-end: encryption is done by our servers, and SMASH holds the keys. This is what lets the antivirus scan the files, and the service deliver them to whoever has the link. The link and the password SMASH stores neither the link nor the password themselves: only a fingerprint, used to check them. That is why the link of a free transfer is shown only once. With SMASH Drive, the "Transfers" section can give it back to you while the transfer is active. The link is enough to download: only give it to your recipients. For a sensitive document, add a password and pass it on some other way, as the sending page advises: "Share it with the recipient separately, not with the link." Repeated password attempts are slowed down by a security check. The antivirus Files are scanned by an antivirus at the end of the transfer, up to 2 GB each, and the link only allows downloads once the scan is over. Free transfer: if a file is recognized as malicious, the whole transfer is refused and its files are deleted. With SMASH Drive: a dangerous file is "Removed", the others can still be downloaded; a file larger than 2 GB is not scanned and is marked "Not scanned: too large". Upload link: an uploaded file is always scanned in full, hence the limit of 2 GB per file. No antivirus catches everything: stay careful with files from a sender you don't know. Hosting "Hosted in Monaco on the sovereign Monaco Cloud": the service and the files are hosted in Monaco. Your privacy the pages of transfert.smash.mc set no cookies; free transfers ask you for no account, no name and no email address; for a transfer made with SMASH Drive, the sender sees how many times it was downloaded and gets an email at the first download, but doesn't know who downloaded it; on the expiry date, the files are erased: see How long do files stay available? Does a transfer look fraudulent or dangerous? See How do I report an abusive transfer?

Question 8

How do I report an abusive transfer?

Accepted Answer

On the download page, click "Report abuse", choose a reason, then click "Send the report". You need neither an account nor the transfer's password. As the form says: "Your report goes to the SMASH moderation team, which can remove the transfer." From the download page Below the list of files, the page offers "Something wrong with this transfer? Report abuse". This also works for a password-protected transfer: there is no need to unlock it. From the page footer If you no longer have the download page in front of you, click "Report abuse" at the bottom of transfert.smash.mc. Then paste the link you received into the "Transfer link" field: "Paste the full link you received." If what you paste is not a download link, the page replies "This is not a SMASH Transfert link." Filling in the form The "Reason" is required; choose the one that fits best: "Illegal content"; "Child sexual abuse"; "Virus or malware"; "Phishing, scam"; "Copyright infringement"; "Other". Add a "Message (optional)" if you like; for "Other", the page invites you to fill it in: "Describe the problem in a few words." Finally, click "Send the report". An anti-robot check runs on its own, without asking you anything. The form states what is kept: "We keep the reason, your message, the date and a fingerprint of your IP address, never the address itself." What happens next? The page confirms: "Thank you, your report has been sent to our team." then "Our moderation team will review it and may remove the transfer." The report has no tracking number, and no email is sent, neither to you nor to the sender. If the transfer is removed, its link leads to the "This link is no longer available" page. If the report doesn't go through "This link is no longer available: the transfer may already have been removed.": the link has expired or has already been removed, there is nothing left to report; "Too many reports from your connection: try again later.": wait before sending another one. To find out what a download page shows, see How do I download the files someone sent me?

Question 9

Who can use SMASH Transfert with Drive, and where do I find it?

Accepted Answer

Every SMASH Drive user can use it, with no separate subscription: SMASH Transfert is included with Drive. You will find it under "Transfers" in the Drive sidebar. Who has access SMASH Transfert with SMASH Drive is available to every user your organization's administrator has given SMASH Drive to (a Drive seat). There is nothing else to subscribe to or turn on. Without Drive access, the section does not appear: the Drive icon is missing and the Drive address takes you back to your mail. If the section shows "SMASH Transfert comes with the Drive", your account has no Drive seat. Either way, ask your administrator for one: the steps are described in How to manage a user's roles and service access?. Without Drive, you can still use the free, no-account service at transfert.smash.mc: see Free or with SMASH Drive: what's the difference?. Opening "Transfers" Open SMASH Drive: see What is SMASH Drive and how do I access it?. In the sidebar, click "Transfers", just below "Shared with me". On a phone, open the menu first (the three lines at the top left): "Transfers" is in the same list. You can also go straight to mail.smash.mc/drive/transferts. On the transfert.smash.mc website, the "Sign in" link at the top of the page ("Do you have SMASH Drive? Sign in") takes you to the same section, after you sign in to your SMASH account if needed. What you will find there Two tiles at the top: "Send files" ("A download link, up to 20 GB") and "Receive files" ("An upload link for your contacts"). Each one opens a panel on the side; on a phone, it opens full screen. Two tabs: "Sent", the list of your transfers with their status and downloads (open a row for the details), and "Received", the files uploaded through your upload links. A counter on "Received" flags new uploads. A gauge in the title bar: how much of your SMASH Transfert space is in use ("… of 20 GB"). See How does the 20 GB SMASH Transfert space work?. Getting started How do I send large files from my computer? How do I send files from my Drive with Transfert? How do I send the link by email from my mailbox? How do I receive files with an upload link?

Question 10

How do I send large files from my computer?

Accepted Answer

In the Drive's "Transfers" section, click "Send files", add your files or folders, choose when the transfer expires, then click "Send". A transfer holds up to 500 files and 20 GB. At the end, you get a download link to copy or send by email. Step by step Open "Transfers" (see Who can use SMASH Transfert with Drive, and where do I find it?), then click the "Send files" tile. The "New transfer" panel opens. Add your files: drag them onto the "Drop your files or folders here" area, or use "Add files" and "Add a folder". A folder goes with its subfolders and keeps its structure: your recipient finds the files organized just as they are on your side. The cross next to a file removes it from the list. Choose a duration in "Expires after": 1 to 30 days, 7 by default. You can extend it later. If you wish, enter a "Password (optional)" of 6 to 256 characters. Share it with your recipient some other way than the link, for instance in person or by text message. Click "Send". The panel reminds you of the limits: "Up to 500 files and 20 GB per transfer". Every file type is accepted. If your selection goes over these limits, a message tells you before anything is sent: remove some files, or split them into several transfers. Before starting, SMASH Transfert also checks that your 20 GB space has enough room left: see How does the 20 GB SMASH Transfert space work?. While the files are sending Progress shows in the panel, under the "Sending" title. You can close the panel or move to another part of Drive: the transfer goes on, and an indicator at the bottom of the screen ("Sending · …%") keeps track of it. "Show" opens the panel again. Keep your browser tab open until the end: the files are sent from your computer. If you try to close the tab while sending, your browser asks you to confirm. If your connection drops, the message "Connection lost: the transfer will resume on its own once it is back." appears: there is nothing for you to do. "Cancel transfer" stops it: nothing is shared, the files already sent are deleted and the space set aside in your quota is given back. When it is done The panel shows "Transfer complete" with the "Transfer link": "Copy link" copies it, so you can paste it wherever you like; "Send by email" opens a message ready to go from your mailbox: see How do I send the link by email from my mailbox?. "The link will work as soon as the antivirus scan is over.": if your recipient opens it before then, the download page tells them so. The antivirus scans files up to 2 GB each; a larger file is marked "Not scanned". You will then find the transfer, and its link, in the "Sent" tab: see How do I track, extend or revoke a transfer?. If the transfer fails The panel shows "The transfer did not go through" with the reason: for instance a file name that is not accepted (special character or name too long), or a connection that stayed down for too long. Fix what is needed, then click "Start over": the form comes back with your files and settings. Are your files already in your Drive? No need to download them first: see How do I send files from my Drive with Transfert?.

Question 11

How do I send files from my Drive with Transfert?

Accepted Answer

Right-click the file or folder (or use its ⋮ button), then choose "Send with Transfert". A copy goes out through a download link that you can pass on to anyone, even someone without a SMASH account. Nothing to download first: the copy is made straight from your Drive. Where to find "Send with Transfert" in an item's menu: right-click a file or folder, or use its ⋮ button; in an item's "Details" panel; in the action bar that appears when you select several items (on a phone, the button only shows its icon); in the editor's top bar, when you edit a document online: it is the icon whose tooltip reads "Send with Transfert". The action works on your own files and folders. It does not appear: in "Shared with me", or in a folder someone else has shared with you: ask its owner to send it, or download the file and send it from your computer (see How do I send large files from my computer?); in the "Trash", or for an item moved to the trash, even if it still shows in "Recent": restore it first. Step by step Choose "Send with Transfert" on one or more items. The "Send with Transfert" panel opens on the side and lists the selected items; a folder is marked "Folder". Choose when it "Expires after" (1 to 30 days, 7 by default) and, if you wish, a "Password (optional)" of 6 to 256 characters, to be shared separately. Click "Send". As from your computer, a transfer holds at most 500 files and 20 GB. "A folder is sent with all its contents, subfolders included": your recipient finds it organized the same way. If the selected items contain no files at all, the message "The selected items contain no files: the folders are empty." appears. A copy made on our servers The copy does not go through your computer: it is made on our servers, and the panel shows "Copying from the Drive" with the number of files copied. You can close the panel or move to another folder: the copy goes on. An indicator at the bottom of the screen keeps track of it, and "Show" opens the panel again. "Stop tracking" only stops this display, not the copy. Either way, the transfer appears with its link in the "Sent" tab of "Transfers" once the copy is over. If the panel can no longer follow the copy, it points you there with "View in Transfers": do not start the transfer again, or you would create a duplicate. It is a frozen copy, taken when you send: once the copy is over, you can edit, rename or delete the file in your Drive without changing the transfer. To share a new version, make a new transfer. This copy takes up no space in your Drive: it counts towards your 20 GB SMASH Transfert space until the transfer expires or is revoked (see How does the 20 GB SMASH Transfert space work?). When it is done, "Transfer complete" offers "Copy link" and "Send by email": see How do I send the link by email from my mailbox?. The link works as soon as the antivirus scan is over. From the "Share" window Drive sharing only works with SMASH accounts. If you type the address of someone who does not have one into the sharing window, then click "Invite", Drive suggests: "No SMASH account found for this address. Send a copy with Transfert?" Click "Send a copy with Transfert". If you had changed some sharing settings without saving them, you are first asked "Discard your sharing changes?": "Send a copy" goes ahead, "Back to sharing" takes you back to the sharing window. The "Send with Transfert" panel opens on the item: set the expiry and password, then click "Send". At the end, "Send by email" opens a message already addressed to that person. If the person does have a SMASH account, type their account's primary address instead (not an alias) to share the item with them: see Can I share with someone outside my organization?.

Question 12

How do I send the link by email from my mailbox?

Accepted Answer

Click "Send by email": a message opens in SMASH Mail with the transfer's link and a subject already filled in. Add your recipients, write your message, then send it: it goes out from your own address, like any other email. Where to find "Send by email" at the end of a transfer, in the "Transfer complete" panel; in a transfer's details: click its row in the "Sent" tab of "Transfers"; in the ⋯ menu of a row in the "Sent" tab. The button is offered while the transfer is "Scanning" or "Active". The prepared message The SMASH Mail compose window opens with: the subject "Files shared with SMASH Transfert", which you can change; below your text, a SMASH Transfert card: "… sent you … files" with your name, the size, the end date ("link valid until …") and a "Download" button that leads to the download page; the recipient, if already known (when the transfer started from Drive's "Share" window). Otherwise, add your recipients under To, CC or BCC. The card is written in the language of your interface. "Remove link", below the card, takes it out of the message. If the transfer is password protected, do not write the password in this message: share it some other way. A message from your mailbox The message goes out from your address: you will find it in your "Sent" folder, and your recipient can reply to you directly. SMASH never writes to your recipients itself. For your transfers, SMASH Transfert only writes to you: on the first download, and before the transfer expires (see How do I track, extend or revoke a transfer?). What your recipient sees when they click "Download": How do I download the files someone sent me?. Recipients in the tracking Once the message is sent, its recipients (To, CC and BCC) are added to the transfer: they appear in the "Recipients" column of the "Sent" tab and in the transfer's details. On a small screen, where this column is hidden, open the details. You can send the same link in several messages: each one adds its recipients. If adding them fails, the message still goes out, and you are told: "Message sent, but its recipients could not be added to your transfer tracking." A link copied with "Copy link" and shared some other way adds no one, and neither does a message saved as a draft and sent later. With no recipient, the details show "No recipient recorded". The list of recipients tells you who you wrote to, not who downloaded: downloads are counted all together.

Question 13

An attachment is too large: how can I still send it?

Accepted Answer

Click "Send with Transfert" in the message that appears: the file goes out with SMASH Transfert, and a download link is added to your email. Keep the message open until the upload is over, then send it as usual. This option is for SMASH Drive users (see Who can use SMASH Transfert with Drive, and where do I find it?). Without Drive, a file that is too large is simply refused. A file from your computer When you attach a file that goes over the maximum attachment size, it is not added to the message. A warning names it, gives the current maximum size and adds: "Send it with SMASH Transfert: a download link will be added to the message." Click "Send with Transfert" while the warning is showing; if it has gone, attach the file again. The same kind of warning can appear when you send, if the total of your attachments goes over the limit: "Send the largest ones with SMASH Transfert: a download link will replace them in the message." "Send with Transfert" then sends the largest attachments with SMASH Transfert; they are removed from the message and replaced by the link. A file from your Drive In the "Attach from Drive" window (see How do I attach a file from Drive to an email?), a file that is too large is grayed out and marked "Too large", followed by the limit. Click "Send with Transfert" at the end of its row: the window closes, and the file is copied from your Drive straight to our servers. While it is uploading Below the message text, a box tracks progress ("Sending … files with SMASH Transfert"). While it is showing: keep the message open: "Keep this message open until the upload finishes: closing it would cancel the upload." If you close or delete the message, the upload is cancelled and the files already sent are deleted; the "Send" and "Save Draft" buttons stay grayed out until the upload is over; one upload at a time per message: wait for this one to finish before starting another. "Cancel transfer" stops it. For a file from your Drive, the button reads "Stop tracking": the copy then goes on on our servers, but its link is not added to the message; you will find the transfer under "Transfers". When it is done The message "SMASH Transfert link added to the message." confirms it: a SMASH Transfert card, with its "Download" button, is now part of your email. Add your recipients if you have not already, then click "Send". As described in How do I send the link by email from my mailbox?, they are added to the transfer's tracking under "Transfers". Settings chosen for you To keep things quick, this link is created with an expiry of 7 days and no password. You can extend it later from "Transfers", keeping the same link: see How do I track, extend or revoke a transfer?. To choose the duration yourself or protect the files with a password, go through the "Transfers" section instead: How do I send large files from my computer?, then "Send by email". These transfers count towards your 20 GB SMASH Transfert space: see How does the 20 GB SMASH Transfert space work?.

Question 14

How do I track, extend or revoke a transfer?

Accepted Answer

In the "Sent" tab of the "Transfers" section, click a transfer to track its downloads, and use its row's ⋯ menu to extend or revoke it. Depending on the transfer's status, this menu offers "Extend", "Send by email" and "Revoke"; the details also show its recipients and expiry date. A transfer's status "In progress": the files are being sent, or copied from your Drive; "Scanning": the antivirus is checking the files; the link will work as soon as the scan is over; "Active": the link works; "Expired": the expiry date has passed; the link no longer works and the files are deleted; "Revoked": you stopped the transfer. In the details, each file also has its own badge: "Scanned"; "Not scanned" for a file over 2 GB, which the antivirus does not check; "Removed" for a file the scan turned away, which can no longer be downloaded. The other files in the transfer remain available. On a small screen, some columns are hidden: open the details to see everything. Tracking downloads On a large screen, the "Downloads" column shows the number of downloads (a dash until someone downloads). In the details, the "Activity" section shows "Not downloaded yet", "Downloaded once" or "Downloaded … times", then "First download on …". On the first download, SMASH Transfert lets you know by email: "Your transfer has been downloaded". Downloads are counted all together: the tracking does not say who downloaded. The "Recipients" section lists the people you wrote to from your mailbox (see How do I send the link by email from my mailbox?). Extending a transfer Open the transfer's details and click "Extend" (or choose "Extend" in its row's ⋯ menu). Choose a duration in "Extend by": 1, 3, 7, 14 or 30 days. Click "Confirm". The duration is added to the current expiry date, but never beyond 30 days after sending: the form shows the latest possible date ("At most 30 days after sending, that is until …"). If the duration you chose goes past it, the extension is refused: choose a shorter one. The link stays the same: your recipients have nothing to do. A transfer can be extended while it is "Scanning" or "Active". An expired transfer cannot: make a new one. The reminder: 2 days before the expiry date, SMASH Transfert emails you ("Your transfer expires soon") with a link that opens the transfer, ready to extend. A transfer lasting 2 days or less does not get one. After an extension, a new reminder arrives 2 days before the new expiry date. Getting the link again "Copy link" in the details, or the copy icon at the end of the row, gives you the link again while the transfer is "Scanning" or "Active". Revoking a transfer Choose "Revoke" in the row's ⋯ menu, or "Revoke link" at the bottom of the details. A confirmation appears: "The link will stop working immediately and the files will be deleted. This cannot be undone." Confirm with "Revoke". The transfer moves to "Revoked", and the space it took up in your 20 GB is given back. To share the files again, make a new transfer. To find out how long files stay available in each case: How long do files stay available?.

Question 15

How does the 20 GB SMASH Transfert space work?

Accepted Answer

With SMASH Drive, SMASH Transfert sets aside 20 GB for you, separate from your account's storage. Your transfers and the files people upload to you count towards it while they are available; the space comes back as soon as they expire or you delete them. What counts towards the 20 GB your transfers that are "In progress", "Scanning" or "Active", sent from your computer or from your Drive; files received through your upload links, including an upload still arriving. A transfer reserves its full size as soon as it starts, even before its files have arrived. The number of downloads makes no difference. What frees up space a transfer's expiry, or that of received files, which are kept 30 days after their scan; revoking a transfer ("Revoke"), or cancelling one in progress ("Cancel transfer"); deleting a received upload ("Delete", in the "Received" tab); the removal of a file turned away by the antivirus. The gauge At the top of "Transfers", the gauge shows how much of your 20 GB is in use ("… of 20 GB"). When the space is almost full, it turns red; hover over it (on a computer) to read "Almost full: revoke transfers or delete received files to free up space". When you run out of space Before every transfer, SMASH Transfert checks that you have enough room left for all the files. If not, nothing is sent, and the message "Your 20 GB SMASH Transfert space is almost full: … left." tells you how much space remains. Revoke older transfers, delete received uploads, or send fewer files at a time. Uploads are affected too: someone who wants to upload files to you through one of your upload links is turned away if your space no longer has room for them. See How do I receive files with an upload link?. Separate from your account's storage These 20 GB take nothing from your account's storage, which your email and your Drive share (see How much space do I have and how do I keep track of it?), and the Drive gauge does not count them: a transfer from your Drive is a copy that takes up no space in your Drive: it only counts towards the 20 GB of SMASH Transfert; conversely, a received file that you save to your Drive ("Save to Drive") becomes a file like any other there, and then counts towards your account's storage. The upload itself stays in the 20 GB of SMASH Transfert until it expires or is deleted: see Where do I find received files and how do I save them to Drive?.

Question 16

How do I receive files with an upload link?

Accepted Answer

In Drive, open "Transfers", click "Receive files", give the link a title, then click "Create link". Send this link to the people who need to send you files: they don't need any account, and you will find their files in the "Received" tab. Creating the link In Drive, open "Transfers" from the sidebar: see Who can use SMASH Transfert with Drive, and where do I find it? Click the "Receive files" tile: the "New upload link" panel opens. Fill in the "Title" field. It is shown to uploaders and in emails: keep it short, without a web address, email address or file name (such as "report.pdf"). The allowed length is shown under the field. If you like, add a "Message (optional)": it is shown to the person uploading. Pick how long the link stays open under "Open for": from 1 to 30 days, 7 by default. You can protect the link with a "Password (optional)", from 6 to 256 characters: it is asked before any upload. Share it by another means than the link. Click "Create link". Sharing the link The panel then shows "Upload link created", with the link and the date it closes ("Open until …"). Two buttons let you pass it on: "Copy link", to paste it wherever you like; "Send by email": a new message opens in SMASH Mail, with the subject "Upload your files with SMASH Transfert" and a block holding an "Upload your files here" button. Add your recipients and send: the message goes out from your own address. You will then find the link in the "Received" tab: as long as it is open, its row offers "Copy link" and, under its ⋯ button, "Send by email". What the uploader does They open the link without an account, from any country. They confirm their email address with a 6-digit code sent by email, enter the password if there is one, then upload their files: up to 20 GB per upload and 2 GB per file, folders included. To walk them through it: I received an upload link: how do I upload my files? Received files count towards your 20 GB SMASH Transfert space. If there isn't enough room left, the upload is refused and the page asks the person to let you know. See How does the 20 GB SMASH Transfert space work? Getting notified of uploads Once the files have been scanned by the antivirus, you receive a "You have received files" email; its "View the files received" button opens the "Received" tab on that link. Uploads are grouped: you get at most one email per link per hour, so it can arrive up to an hour after the upload. Tracking and closing the link In the "Received" tab, each link shows its status: "Open": it accepts uploads; "Full": it has received 500 files, the maximum for one link, all uploads combined (including ones you have since deleted); no more uploads go through. Close it, or create another one; "Closed": you closed it; "Expired": the time it was open for has run out. To stop uploads before the deadline, click the link's ⋯ button, then "Close link", and confirm: no one will be able to upload files with it anymore. This cannot be undone; files already received stay under "Received" until they expire. An upload link cannot be extended: to receive more files once it is closed or expired, create a new one. To download the files or store them in your Drive: Where do I find received files and how do I save them to Drive?

Question 17

I received an upload link: how do I upload my files?

Accepted Answer

Open the link, enter your email address, type in the 6-digit code you receive, then upload your files. You don't need any account, and the link works from any country. An upload link is a page created by the person who sent it to you, so that they can receive your files. You may have received it by email, as an "Upload your files here" button. At the top of the page you will see the link's title, the name of the person (or their company) your files are meant for, their message if they left one, and the date until which the link accepts files ("Open until …"). Confirm your email address Type your address in the "Your email address" field. If the page also shows "Link password", enter the password the person gave you: they should have sent it to you separately. Click "Get a code". Your address is only used to send you the code and to tell the recipient who uploaded the files. The page sets no cookies. Enter the code You receive an email titled "Your SMASH Transfert upload code", with a 6-digit code valid for 15 minutes. Type it in the "6-digit code" field, then click "Confirm". Nothing received? Check your spam folder. You can also click "Resend the code" (after a short wait, shown on the button), or "Change the address" if you made a typo. Incorrect code: the page tells you how many attempts you have left. After several mistakes, or once the 15 minutes are up, the code is no longer valid: click "Get a new code". "Too many codes have already been requested": the page tells you when you can request another one. Upload your files Drag your files or folders onto the "Drag your files or folders here" area, or click "browse" to pick files; on a computer, "Add a folder" picks a whole folder. Then click "Upload". Good to know: 20 GB at most per upload, and 2 GB per file; the number of files the link still accepts; folders accepted, with their subfolders: each of their files counts towards the number of files the link accepts, and a folder that exceeds that number, or the 20 GB of the upload, is refused as a whole; some file types are refused: programs, scripts, web pages (SVG images included), installer packages and disk images, for instance .exe, .bat, .js, .msi, .dmg, .iso or .html files. A refused file is named, along with the reason: remove it, then try again. In a folder, a refused file is left out and named, and the rest of the folder is added; for instance, for a file over 2 GB: "“Project”: video.mov left out (too large to be scanned)." While the upload is running, keep the page open ("Keep this page open."): if your connection drops, the upload resumes on its own as soon as it is back. The "Cancel" button stops the upload: nothing is sent. What happens next? The page shows "Thank you, your files have been uploaded": you can close it, or click "Upload more files". Your files are encrypted on arrival, then scanned by an antivirus; the person then receives an email letting them know. The page does not give you a link to your files: they are handed over to the person who sent you the upload link, along with your email address, so they know who uploaded them. If the upload doesn't go through "This link is no longer available": it has expired or been closed. Ask the person who sent it to you for a new link. "This link is full: it no longer accepts files.": it has received the maximum number of files. Let the person who sent it to you know. "The recipient does not have enough space left for these files.": upload fewer files, or let them know. "Incorrect password.": check the password with the person who sent you the link.

Question 18

Where do I find received files and how do I save them to Drive?

Accepted Answer

In Drive, open "Transfers", then the "Received" tab: each upload link groups the files it has received. Download them or save them to your Drive: they are kept for 30 days after their antivirus scan, with no extension possible. The "Received" tab Each upload link forms a group: its title, the number of uploads received (or "awaiting uploads"), its status, the number of files and the days left before it closes. Click its row to expand or collapse the group. Under the link, each upload shows the email address of the person who made it, verified with a code, and the upload date ("Uploaded on …"). The "New" badge marks uploads that arrived since your last visit to the tab; the "Received" tab shows how many there are. The "View the files received" button in the "You have received files" email takes you straight to the right link's group. Click an upload's row to open its details: its files one by one, the link it came through and its expiry date ("Kept until …"). While the antivirus scan is running An upload that has just arrived shows the "Scanning" badge: the antivirus is checking its files, and you can download them or save them to Drive once the scan is over. The upload then switches to "Scanned". A file the antivirus deems dangerous, or could not scan in full, is "Removed": it cannot be downloaded. The other files in the upload stay available. Downloading On the upload's row, the "Download" button (its name appears when you hover over it) downloads the whole upload as a ZIP file. In the upload's details, each file has its own "Download" button, and "Download all" gets everything. Saving to Drive On the upload's row, click the Drive icon ("Save to Drive" when you hover over it). In the details, use "Save all to Drive", or "To Drive" for a single file. In the "Choose a folder" window, open the folder you want, then click "Save here". The save runs on the server: you can leave the page, it carries on. When it is done, "Saved to the Drive" appears, with "Open folder". The saved files are copies: they stay in your Drive after the upload expires, and they take up space in your account. See How much space do I have and how do I keep track of it? If your Drive is full, the save stops: free up some space, then try again; only the missing files will be saved. Their names follow Drive's rules: accents, spaces and special characters are simplified, and a name already used in the folder gets a "-1", "-2"… suffix. Nothing is ever overwritten. See Why did my file's name change? Drive does not accept files above a certain size, which the app shows you: such a file is marked "Too large for the Drive" and cannot be saved there. Download it instead. "Save to Drive" then saves the upload's other files, and names the ones it leaves out. Deleting an upload Open the ⋯ menu on the upload's row, choose "Delete" (or "Delete upload" at the bottom of its details), then confirm: its files are erased and the uploader's address forgotten. This cannot be undone. It immediately frees the space the upload took in your SMASH Transfert space: see How does the 20 GB SMASH Transfert space work? If you do nothing, the upload is erased when it expires, 30 days after its scan. To receive more files: How do I receive files with an upload link?