How do I create an alias or an additional email address?

You can create generic addresses on your domain (contact@, info@, support@…), useful for centralizing customer requests and giving your organization a professional image. There are two options: create a dedicated mailbox with its own inbox, or use an alias, which forwards emails to an existing mailbox - up to 5 aliases per mailbox.

Dedicated mailbox or alias: what's the difference?

A mailbox is a full address with its own inbox, storage space, and login access (1 mailbox = 1 license). An alias is a secondary address with no inbox of its own - it simply forwards emails to an existing mailbox.

Create an alias

1. Go to Services > Mailbox.
2. Open User management for this service.
3. Find the relevant mailbox and click "Manage aliases" on its row.
4. Enter only the desired prefix (e.g., contact, support…) - the domain is added automatically.
5. Click Add to confirm.

A notification email is automatically sent to the associated mailbox to confirm the alias was created, and every email sent to that alias will then arrive in the main mailbox.

Using your alias

Once created, you can set up sorting rules to automatically organize emails received on the alias, give it its own signature, and use it to communicate with different contacts.