How do I manage my SMASH Mail mailboxes and licenses?

Each SMASH mailbox corresponds to one license on your subscription (1 license = 1 mailbox). You can add mailboxes at any time from your account dashboard, and reuse a freed-up license by unsubscribing a user to assign it to someone else, without paying for an extra license.

The license system

Your subscription includes a set number of licenses, which determines how many mailboxes and users can have an email address. For example, with 3 licenses, you can create up to 3 active mailboxes. If you reach your maximum capacity, you can't create a new mailbox: add more licenses or free one up by unsubscribing a user. There's no minimum - you can start with just one mailbox.

Adding or deleting a mailbox

You can delete a mailbox at any time. The license stays active until the end of the current period, with no refund. Once deleted, access to the mailbox is suspended and its data is kept for 10 days before permanent deletion. On an annual plan, any mailbox you add is automatically attached to the subscription and billed until the next anniversary date.

Unsubscribing or deleting a user

• Unsubscribing frees up a license while temporarily keeping the account: the user loses access and can no longer log in, but their data is kept for 10 days. You can reassign their license to another user or resubscribe them at any time to restore access.
• Deleting is irreversible: the account and all its data are permanently erased.

Unsubscribe if the user may come back later or you want to reuse the license; delete if the user won't return and you want their data permanently erased.