Why can't I sign in to my account?

Several reasons can explain why you cannot sign in even though you have a SMASH account: an account that isn't activated yet, access disabled by an administrator, or incorrect credentials. If in doubt, contact your organization's administrator or our support team.

Possible causes

• Your account hasn't been activated yet - you haven't entered the activation code received by email.
• Your access has been disabled by an administrator of your organization.
• Your credentials are incorrect.

You haven't received the activation email

First check your spam folder. If you still can't find it, you can request a new one or contact support.